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Identification of customer churn determinants using censored log file data in the Iranian mobile telecommunications service industry

Abbas Keramati Ali Azadeh Mehrdad Mohammadi 1 Hamideh Rostami 2
1 Lab-STICC_IMTA_CID_DECIDE
Lab-STICC - Laboratoire des sciences et techniques de l'information, de la communication et de la connaissance
2 SFL-ENSMSE - Département Sciences de la Fabrication et Logistique
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https://hal-imt-atlantique.archives-ouvertes.fr/hal-01794883
Contributor : Mehrdad Mohammadi <>
Submitted on : Thursday, May 17, 2018 - 10:51:54 PM
Last modification on : Thursday, April 2, 2020 - 3:34:21 PM

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CNRS | INSTITUT-TELECOM | ENIB | LAB-STICC | UNIV-BREST | IMT-ATLANTIQUE

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Abbas Keramati, Ali Azadeh, Mehrdad Mohammadi, Hamideh Rostami. Identification of customer churn determinants using censored log file data in the Iranian mobile telecommunications service industry. International Journal of Electronic Customer Relationship Management, 2011, 5 (2), ⟨10.1504/IJECRM.2011.041261⟩. ⟨hal-01794883⟩

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