Abbas Keramati, Ali Azadeh, Mehrdad Mohammadi, Hamideh Rostami. Identification of customer churn determinants using censored log file data in the Iranian mobile telecommunications service industry.
International Journal of Electronic Customer Relationship Management, 2011, 5 (2),
⟨10.1504/IJECRM.2011.041261⟩.
⟨hal-01794883⟩